Reference

Legal Terms For Your Account

If you're reading from Jakarta or elsewhere in Indonesia, start here before you open an account or send a change request.

Indonesia firstLocal law appliesAccount checksDANA OVO GoPay QRIS

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Jurisdiction, Records, And Account Terms

jasabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy sets the rule for how we collect, store, and use account data for verification, request handling, and dispute records. If a clause here conflicts with local law, the local rule controls, and access stays available only where local law permits. Before we process a

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correction or account closure request, we may ask for your registered name, phone number, and a recent sign-in detail so we can match the file. When DANA, OVO, GoPay, or QRIS appears in the wallet flow, we keep the related transaction logs, timestamps, and status changes
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for audit and support. If you want to see what we hold or ask for a correction, send the request through the channels below from the account that matches the record. We do not change records from a message that cannot be tied to the account,
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because that protects your profile from mistaken edits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Where To Send Legal Requests

For legal questions, we keep two direct routes open: live chat for fast routing and email for written requests.

SAFE HANDLING

How We Handle Data And Access

We handle legal requests with the same checks we use for sign-in changes. That can mean a code sent to your registered phone, a recent account action, or the email tied to…

Data Use

We use account data to verify requests, keep sign-in records, and process policy changes. The data set is limited to what we need for the account flow, and we do not ask for extra fields without a reason tied to the request.

Cookie Control

Cookies keep the session active when you move between the legal page, wallet area, and support tools. They also help us recognise repeat form submissions so a change request is not duplicated by mistake.

Sign-In Checks

When you request a sensitive change, we may ask for a code sent to your registered phone or email. That step protects the account from edits made by someone who is not the holder.

Retention

We keep request logs and audit trails only for the period needed to handle the case, resolve a dispute, or meet a legal duty. When the retention window ends, we remove or anonymise the record where the law allows.

Corrections

If a name, number, or email is wrong, send the corrected detail from the same account channel. We compare the request with the current record before we change anything, which helps prevent errors in future notices.

Contact History

Keep your ticket number or chat transcript if you need to follow up later. It helps us link the new message to the earlier request without asking you to repeat the same account details again.

Legal Questions You May Ask

These are the legal questions we hear most often from Indonesia readers. We answer them in plain language so you can see how the policy affects your account, your records, and your contact path. If any point here conflicts with local law, the local rule applies and the account flow follows that rule. That keeps the next step clear before you send a request.

Your account follows the law that applies in your location, and access is available only where local law permits. If a policy point conflicts with local rules, the local rule controls the outcome.

We use it to verify your identity, process requests, keep account logs, and answer legal questions. The data set stays limited to what is needed for the case, and we do not ask for extra details without reason.

Yes. Send a request through live chat or email, and include your registered name, phone number, and account email. We check the match before we share the record or confirm what can be disclosed.

We keep request logs only as long as needed for support, audit, dispute handling, or a legal duty. After that period, we delete or anonymise them where the law allows and the case is closed.

Send the updated detail from the account channel you normally use, then add the old value and the new value in one message. We verify the request before we change the record, which helps protect you from unauthorised edits.

Use live chat for fast routing or email for a written trail. If you already have a ticket number, include it in the message so we can link your question to the correct file without delay.

Legal Terms For Your Account

Where To Send Legal Requests

How We Handle Data And Access

Data Use

Cookie Control

Sign-In Checks

Retention

Corrections

Contact History

Legal Questions You May Ask

01 Which law applies to my account?

02 How do you use my personal data?

03 Can I ask for a copy of my records?

04 How long do you keep request logs?

05 How do I correct a wrong detail?

06 Who do I contact about a legal notice?

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